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CASE STUDY
PRACTICAL ANTI-MONEY LAUNDERING (AML) AND COUNTER TERRORIST FINANCING (CTF) WORKSHOP IN RESPONSE TO REGULATORY INTERVENTION
Practical Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) Workshop In Response to Regulatory Intervention
Trevor Norwood lead the team who developed and delivered a practical AML/CTF workshop for a major international bank; which lead to a significant increase in both quantity and quality of suspicious transaction reports
Requirement:
We were approached by a major international bank; they were subject to direct regulatory intervention after a series of breach. The requirement was to develop a more practical AML/CTF programme to both complement and supplement their existing training programmes. There was a desire to focus on delivering real behavioural change in the business.
Solution:
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Given the high level of background knowledge the staff already had of the laws and regulations in this area, the brief was to focus on the development of more practical consideration and to focus on real life scenarios.
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As a result the 55 minute course that was developed was primarily driven by scenarios and case studies which focussed on the very personal choices and decisions that are taken by individuals across the business every day. There was also a section dealing with the behavioural drivers that shape these interactions.
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The programme was delivered globally by a team of trainers to mangers within the firm. This covered all the major operational centres. The key managers were then responsible for delivering the training to their teams and the smaller offices.
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To support this cascade training we produced a set of trainers notes and a video version of the presentation with tips for delivering the message. There are obviously risks with this type of roll out. But the impact of the training coming from within the business in many ways outweighs the occasional lack of finesse in delivery.
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To ensure consistency of message there were some embedded video clips from the Senior Management Team containing the key messages and a “frozen” deck of slides that could not be altered.
Outcome:
It was a highly successful roll out with excellent feedback and a marked increase in the quality and quantity of suspicious transaction reports.